User Review( votes)
I have been working on new Unified Interface upgrade from web client of Dynamics 365 Customer Engagement..
Client have complained that they are not able to see the “Business Process Flow” on the case form when opened.
As you all know when you are transitioning from web client to New Unified Interface you will need to check your solution with solution checker.
Simple solution is to open the “customer service” app on the app designer and select the Case entity and add the missing “Business Process Flows” to the entity.
similarly if there is any forms missing for particular entity just add them to the related entity then save, validate and publish.. finally “Play” the app from the app designer itself.
I hope this helps.