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“Cloud calling” is no longer just a buzzword. It is a critical component of mobilizing and supporting the remote workforce. To strengthen their connection (quite literally), organizations can deploy a cloud-based communication platform for teams to call, chat, meet and collaborate in one app. Enter Microsoft Teams, the virtual workspace part of the full Microsoft 365 suite of products that unifies communications of all types, including internal and VOIP calling, from one central location.
When you integrate Microsoft Dynamics 365 Customer Engagement apps (e.g., Dynamics 365 Sales and Customer Service) with Microsoft Teams, you will gain even greater visibility with all the internal, customer and prospect information needed within close reach.
Note: Microsoft Teams integration uses SharePoint integration at the backend. Some prerequisites may be required for the integrated Customer Engagement experience.
Cloud calling with Microsoft Teams is truly the best way to support mobility at your organization. Whether you have a remote workforce or not, your employees will have access to full functionality wherever they are if there is a stable internet connection. Using Teams as your cloud calling platform is easy to learn, quick to adopt, and streamlined for IT administration.
With cloud calling, no on-site equipment is required such as a PBX or copper wiring in the office. You are freed from the most tedious aspects of utilizing physical hardware — the maintenance and upgrades.
Here are some highlights of the other top benefits of cloud calling in Microsoft Teams
All the rich calling features users need in ONE easy to access workspace
Instead of using multiple systems to look up phone numbers, dial the number, and track the history of conversations, Microsoft Teams brings all the calling capabilities to one place for internal or VOIP calls. Through an easy-to-navigate UI, users can easily make and receive calls, and manage their call settings, queues, devices, contacts, auto attendant, delegation, voicemail, history and reverse number lookup.
Streamlined setup and management for IT
Microsoft Teams calling streamlines management for IT through central management of user provisioning, phone number assignment, and porting existing numbers right from the Microsoft 365 Admin Console.
When choosing the cloud-based Microsoft Phone System, organizations can stop relying on-premises systems and eliminate points of failure. They can also connect the phone systems to the Microsoft worldwide network for power and reliability wherever the business goes.
Flexible Microsoft Calling Plans that are easy to cost manage
Going with a Microsoft 365 calling plan makes it easy for organizations to quickly realize the benefits of cloud calling in Microsoft Teams.
Beyond internal calls to other Microsoft Teams and Skype for Business users (which are free), organizations will want to consider one of the flexible calling plan options. The calling plans are designed to scale as the organizations needs grow and change; they are also are easy to cost manage with a shared pool of minutes for either domestic-only or domestic and international calls. Locations are based on the country/region that the user is assigned in Microsoft 365 and Office 365. Calling plans are offered in multiple countries now and will continue to expand.
Microsoft Calling Plans offer rapid provisioning to assign phone numbers and add minutes with no on-premises equipment required. Through number porting, the organization can use existing phone numbers and ensure compliance with all legal obligations.
You can also choose your own telecom provider with Direct Routing. There is the flexibility to do both direct routing and calling plans if it makes sense for your organization’s needs.
Direct routing is simple with certified Session Border Controllers (SBC) that safely connect your telecom provider to your Teams phone system. This would be the ideal option if your organization wants the greatest level of granular control to configure your telephony network.
Expansive device support and Microsoft-certified connected devices
In addition to support for most devices, Microsoft has a certified portfolio of Teams devices optimized for the highest quality Teams and calling experience. Visit the online marketplace of Teams Devices showcase to explore all the certified devices offered by Microsoft, as well as its diverse ecosystem of partner products.
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Interested? Let the experts at JourneyTEAM help you get started.
Consolidating your communication, collaboration, and productivity platform in the cloud with Microsoft Teams will save you time and money. Setup, training and full-scale adoption of cloud calling through Microsoft Teams is incredibly easy.
Microsoft US Partner of the Year for Dynamics 365 Customer Engagement (Media & Communications) winner JourneyTEAM has a proven track record with successful Microsoft technology implementations and wants you to get the most out of your organization’s intranet system. Our experts are ready to answer your questions and guide you along the way. Contact JourneyTEAM today!
Article by: Dave Bollard – Head of Marketing | 801-436-6636
JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more. www.journeyteam.com