User Review( votes)
This release adds a new feature called Knowledge Article Template, using which users can quickly create an article by referring the Article Template, which helps in maintaining consistency and can also create their own article template.
To create an Article Template, navigate to Service Management area and select Article Template
Below is how the Article Template looks like
To use it, navigate to Knowledge Articles and click New From Template button
Select the template created earlier
We can see the contents populated from the template
Although the Microsoft document talks about copy and pasting, drag and drop of images from local folder directly to the editor and resizing of the images. It seems that this feature is yet to be added.
Inline Image Editing and Drag and Drop
Knowledge search enhancements
- Improved density to show more articles.
- Better filtering options.
Hope it helps..