Omnichannel Real-time analytics reports (Preview) – Dynamics 365 Customer Service

The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Center >> Operations >> Insights >> Report Settings >> Real-time Analytics (preview) Enable it – After a couple of minutes, we can see the Dashboard added to the Customer Service Workspace app. Within the Summary, … Continue reading “Omnichannel Real-time analytics reports (Preview) – Dynamics 365 Customer Service”