Elevating recruitment practices: The need for a single source of truth

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In recruitment, your CRM should be your single source of truth. That means it’s the central source of information that your team uses consistently throughout the recruitment process: no more out-of-date spreadsheets and no mass amounts of data exported into an external email marking system. A single source of truth ensures data accuracy, consistency, and reliability, which are essential for making informed data-led decisions for your business.

Challenges arise when there is no centralized source of truth in recruitment, leading to disparate data sources, inconsistencies, and potential errors. This disorganization can result in miscommunication, missed opportunities, and a headache for everyone involved. I recently worked with a client who placed contract carers into nursing homes. Their CRM said they had 187 currently on assignment, but their spreadsheet said there were only 123. How can reliable decisions be made with inaccurate data? 

Recruitment businesses need one reliable source of information to make decisions, communicate effectively with candidates and clients, and maintain a high level of professionalism and trust throughout the recruitment process. Here’s how to pick the right CRM and establish a single source of truth for your recruitment agency.

Start by mapping out your systems

Creating and maintaining a single source of truth in recruitment requires practical steps and a focus on technology. CRM systems and other recruitment technologies should centralize and organize data, provide secure access, and enable seamless integration with other tools and systems used in the recruitment process. The best place to start is by looking at what tools your CRM can offer that fully integrate within the platform.

To determine what you need, create a simple diagram of all your current technologies to understand what areas you might need to consider integrating with your CRM so your team doesn’t need to manually sync data. For example, linking your CRM and your timesheet systems removes the need for your admin team to pass large amounts of data back and forth. 

Additionally, recruiters usually hold large amounts of personal data on candidates. Having a single source of truth eliminates concerns about sharing personal data with third parties.

Elevate your processes with reliable data

Once you have a single source of truth, you can elevate your processes with automation and AI. With a centralized source of truth, automation tools can seamlessly integrate with the recruitment process, pulling and pushing data as needed without encountering discrepancies or errors that can arise from using multiple sources of information. For example, an automated CRM can use up-to-date data to screen CVs, schedule interviews, send automated emails to candidates, leads, and contacts, and track applicants’ progress through the hiring pipeline. Automation with your CRM is the best way to make your business more accurate, consistent, and reliable. 

Establishing a single source of truth within your recruitment business will improve candidate and client relationships, help you make data-led decisions, and achieve better outcomes. To achieve the results you need for long-term business success, take the right steps to create a single source of truth. 


Want to learn more about making the most of recruitment technology? Connect with Holly here.

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