New Subject Control for the subject entity in Dynamics 365 Customer Service (2021 Release Wave 2)

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It becomes difficult to find and select the appropriate subject if there are too many subjects defined as one has to manually traverse across the subject tree hierarchy. Also, check – Differences between Subject and Category Entity We now have new subject control introduced as part of 2021 Release Wave 2 It allows for easy … Continue reading “New Subject Control for the subject entity in Dynamics 365 Customer Service (2021 Release Wave 2)”

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