Case update after resolution settings in Dynamics 365 Customer Service Hub

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With the 2021 Release Wave 1 Update, now we can update resolved and canceled cases through API / Power Automate .

To set it, we can navigate to

Customer Service Hub > Service Management > Service Terms > Service Configuration Settings > Case Update after resolution

The different options available are

  • Don’t allow updates
  • Resolved cases
  • Canceled cases
  • Resolved and canceled cases

Hope it helps..