Notes on Dynamics 365 for Phones and Tablets app – Part 12 (Mobile Offline Capabilities and Limitations)

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Check the other articles of this series.

In this post, we’d cover some of the limitations and capabilities of Dynamics 365 Mobile App (in offline mode)

  • Add Existing (n-n relationship) is not supported in mobile offline
Mobile App – Online Mobile App – Offline
  • Only System Views are available in offline mode.

“My Custom View” is public view which is available in online mode, but not in offline mode.

Mobile App – Online Mobile App – Offline
  • BPF is not available in offline mode.
Mobile App – Online Mobile App – Offline
  • Custom Ribbon Button are note available in offline mode
Mobile App – Online Mobile App – Offline
  • The mobile offline is only available in iOS and Android phone and tablet app. Below is the screenshot of Tablet App on Windows 10. There is no option for going offline.

  • The offline option in Phones App for Android

  • Business Rules work in Offline mode.
  • Plugins and workflows are not supported in Offline mode.
  • Use Xrm.WebApi.offline to perform CRUD operation offline.


Mobile App – Online Mobile App – Offline
  • Downloading offline updates can take a few minutes to an hour. (The user can still work online while the data is getting synced in the background)



  • Web Resource can be made available offline



Mobile App – Online Mobile App – Offline

The same web resource when defined within the sitemap gives a “No data available” message.


Mobile App – Online Mobile App – Offline

Thus, while designing a solution for Mobile Offline, we need to consider the above behavior of the mobile app.

Hope it helps..

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