Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience >> Knowledge >> Knowledge Creation Agree to the terms and select Opt-in Set it up by checking the options With this feature enabled, now when we resolve the case, we will get the option to create … Continue reading “Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service”