Is the integration of AI chatbots within CRM platforms a good idea?

At first glance, the integration of chatbots like SAP Joule into CRM platforms sounds great as it serves to assist software users by providing an intelligent, conversational interface that can help them navigate complex business processes, access information quickly, and make data-driven decisions more effectively.

However, chatbots are not always accurate and the safety they offer is still a matter of concern for many. Without continuous learning and updates, they can also quickly become outdated and potentially harm the quality of critical business decisions. But coming from renowned companies like SAP, it can be argued that they will ensure quality and security.

Would you trust a chatbot in the current situation or just prefer tools with good UIs and go the traditional way?