User Review
( votes)Microsoft’s 2024 Release Wave 2 for Dynamics 365 Sales brings a host of enhancements and new capabilities designed to streamline the sales process, improve the seller experience, and leverage AI to boost productivity. This release focuses on providing sales teams with the tools they need to operate more efficiently, all while integrating deeper AI-powered insights. Take a closer look at enCloud9’s most notable features to Dynamics 365 Sales 2024:
1. AI-Powered Lead and Opportunity Scoring
AI continues to play a critical role in helping sales teams focus on what matters most. With enhanced lead and opportunity scoring, sales reps can now access more accurate predictions about the likelihood of closing deals. The new scoring models use machine learning to analyze historical data, engagement patterns, and interactions to prioritize leads and opportunities that are most likely to convert. This allows sales teams to focus on high-value leads, allocate resources more effectively, and ultimately close deals faster.
Microsoft is continuously integrating advanced AI tools into Dynamics 365 to enhance sales efficiency and decision-making. We’ve covered some of these key AI advancements in recent blogs, such as Exciting AI Innovations Coming to Dynamics 365 Sales and AI Collaboration with Microsoft Teams, showcasing how businesses can leverage AI to stay ahead in a competitive market.
2. Enhanced Sales Sequences
Sales sequences have been revamped in the 2024 Release Wave 2 to provide greater flexibility and control. This update enables organizations to build highly customizable, automated workflows that guide sellers through each step of the sales process. These sequences can now be tailored more effectively to different sales scenarios, such as nurturing new leads or following up on existing opportunities. With this improved automation, sales teams can ensure timely actions—whether it’s sending follow-up emails, scheduling meetings, or completing tasks—without manual intervention. These enhancements aim to reduce human error and missed opportunities, ensuring that every potential deal is pursued efficiently.
3. Seller Experience Improvements
User experience is at the heart of the 2024 Release Wave 2, with a host of improvements focused on making the platform more intuitive for sellers. The updated interface is cleaner and more responsive, allowing sales professionals to navigate easily between tasks. Integration with tools like Microsoft Teams has been further strengthened, enabling seamless communication between sales reps, managers, and other departments. Additionally, embedded collaboration tools make it easier to co-author documents, manage deals, and engage with clients—all from within the Dynamics 365 Sales platform. These user interface improvements are designed to reduce friction, making it simpler for sellers to access the tools and information they need without disrupting their workflows.
4. Mobile Experience Enhancements
For sales reps working in the field, mobile functionality is critical. The latest updates bring a more streamlined and feature-rich mobile experience. The redesigned mobile app is now faster and easier to use, offering a more responsive interface with quicker access to customer information. New offline capabilities also ensure that users can continue working without an internet connection, syncing data automatically once they are back online. This is particularly valuable for sales reps who travel frequently or work in areas with limited connectivity. With these improvements, sellers can stay productive on the go, accessing real-time data, updating customer records, and responding to leads wherever they are.
We have listed the first 4 of our favorite features. For the rest of our top 8, visit https://www.encloud9.com/blog/encloud9s-top-new-features-in-dynamics-365-sales-2024-release-wave-2/
The post enCloud9’s Top 8 New Features in Dynamics 365 Sales 2024 Release Wave 2 appeared first on CRM Software Blog | Dynamics 365.
