AI-powered emotion recognition and response could be the next big thing in CRM tools. Do you think managing customer interactions and relations can be fully-automated with success?

In the world of customer relations, interpreting the emotions of customers has been the most critical factor for providing appropriate service and personalized experiences. Quickly recognizing and responding to emotions has long been considered the forte of humans, but AI is making inroads in this area too!

CRM tools are now being equipped with AI-powered emotion recognition and response. And their accuracy is increasing as AI technologies like LLMs, facial recognition, audio analysis, automated custom responses, audio-visual chatbots with avatars, and more are rapidly advancing.

Will there soon be a time when all customer interactions will be fully automated thanks to AI, and will this be as accurate and effective as humans (or more)? What do you think?