Notification template in Omnichannel Voice (Dynamics 365 Customer Service)

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Below is the default notification the agent receives on incoming conversations/calls. It is defined through the below out-of-the-box template. Property Description Title To define the title. Icon To define the icon. Show Timeout Yes / No – to hide/show the timer (timer still runs in the background) Time (seconds) For the Phone Call / Voice … Continue reading “Notification template in Omnichannel Voice (Dynamics 365 Customer Service)”