Enable Sound Notifications in Omnichannel (Voice and other channels) – Dynamics 365 for Customer Service

By default, this is how the notification appears for the agent when he is logged in to the app and is available. There is no sound notification. However, we enable sound notification here. This can be helpful in case the app is in the background and/or the agents are working on something else. Navigate to … Continue reading “Enable Sound Notifications in Omnichannel (Voice and other channels) – Dynamics 365 for Customer Service”