How Governments Can Use Technology to Focus on Staffing Challenges

“The great resignation.”  It’s one of the most confounding challenges surrounding the COVID-19 pandemic. There are numerous theories as to why this is occurring, but the “why” isn’t nearly as important right now as the “how”–how to address it, that is. Compounded by the constant challenge of dealing with workers out sick with COVID, government staffing problems have never been more prevalent. Actually, governments have been coping with this as a steadily increasing issue since 2016. Citizens still need and demand services, and governments need to function, regardless of challenges being faced.

A recent article by Deloitte, “State governments and the coming talent shortage: Competing —successfully—for talent in the public sector,” economic recovery is a “welcome trend,” but the downside is that governments have to compete with the private sector, which can typically offer higher wages, better benefits, or increased perks. State and local government municipalities, for the most part, do not have that option, so they simply cannot compete.

However, the article continues by saying, “As baby boomers retire, and millennials, technology, and globalization reshape the workplace, state employers can win hearts and minds—with a bit of creativity and some thoughtful planning.” This applies to governments at all levels. It recommends that governments “take concrete steps now to establish the right government staffing mix for the years ahead.” One way to do this: “Modernize everything about talent engagement and retention,” to include your infrastructure.

Acquire the right technology to assist in staffing efforts

When discussing infrastructure, technology is an integral part of the solution to the government staffing issues we’re currently facing. The problem is that most traditional HR software, despite its level of sophistication, is just not prepared to deal with managing a workforce at the degree governments need to get the most out of every valuable resource they have. How do ensure you get the right people doing the right jobs at the right time across an entire government? Especially when all the information required to make these decisions–like training, certifications, experience, availability, security levels, and the like–is in silos.

Built with Microsoft’s Power Platform, HSO’s People Accelerator is one approach. People Accelerator is a workforce platform that bridges the gap between HR software and that extra level of functionality needed to manage your people. It streamlines processes while ensuring you are utilizing your people to their maximum potential by giving you access to that crucial data and the tools you need to put it to work.

Discover more about the government staffing technology that puts people to work

Microsoft and HSO, a Gold-certified Microsoft partner that for more than 25 years, have been helping state and local governments digitally transform, teamed up in a webinar to demonstrate what governments can do with the People Accelerator. Watch this on-demand event:

On-Demand Event: People Accelerator for State & Local Government

Hosted by Microsoft and HSO

You will learn how you can empower your government to elevate its workforce based on a variety of attributes, from geographic location and skills to availability and utilization limits. In this event, we discuss how municipalities are currently using and potential use of the People Accelerator, followed by a demo of People Accelerator.

About the Presenters

Jack Kelly | Director, Microsoft Dynamics 365 and Power Platform for State and Local Government | Microsoft 

Jack Kelly leads the Microsoft Dynamics 365 Business Applications and Power Platform team focused on large enterprise, local government organizations accounts across the United States.

Betsy Appleby | VP & Global Industry Director, Public Sector | HSO

Betsy leads HSO’s public sector practice, driving go-to-market strategy and ensuring the delivery of innovative, value-producing solutions based on Microsoft technology. She works closely with marketing, delivery, and sales to ensure her team is addressing the challenges faced by today’s federal, state, and local governments and agencies.

Andrew Welch | VP and Director, Cloud Application Platform | HSO

Technology leader, speaker, Microsoft MVP (Most Valuable Professional) for Business Applications, and published author, Andrew’s focus in his role at HSO is on cloud technology in large global organizations and on adoption, management, governance, and scaled application development of Microsoft Power Platform.

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