User Review( votes)
We sell SaaS Software to SMB Market. "Sales cycle" is highly transactional.
We are looking for a "light" CRM / Helpdesk software that supports various input channels:
- SMS Chat
- Website Chat
- API (create customers from our SaaS app as people sign up)
- Phone (can it integrate w/ Google Voice? or other VOIP system?)
Can assign / route tickets, measure CSAT, SLA Reporting, maybe run some light opportunities/sales cycles, etc….
Something like Salesforce is too heavy.
Ones we are aware of are Kustomer, Zendesk, Freshdesk, Hubspot, Chatwoot, etc….
Trying to avoid having to stitch a bunch of stuff together ourselves.
Anyone with real experience with any of these, pros/cons, etc…. Thanks.
submitted by /u/amgodot