Solved – Disabled Turn on unified routing option in Dynamics 365 Customer Service Hub

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Recently while trying to provision Unified Routing from Dynamics 365 Customer Service Hub in one of our trial environments (Service Management >> Service Configuration >> Unified Routing – Turn on unified routing.), even after providing the consent multiple times (by clicking on Provide consent, with Global Admin role) it kept coming as disabled and kept … Continue reading “Solved – Disabled Turn on unified routing option in Dynamics 365 Customer Service Hub”

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