How leaders can remove friction, enable productivity in remote work

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The Covid-19 pandemic compelled organisations across the world to shift to the work from home (WFH) model, and technology played an instrumental role in enabling it. Moreover, it provoked employers and employees to reset and adopt the mindset of remote working, in order to enable business continuity, and create a connected, engaged, and happy workforce, virtually.

Even as a few companies prepare to call employees to return to office as the Omicron surge waned, there are no two thoughts about the fact that remote work is here to stay.

A point to reckon now is then how do leaders remove the unproductive friction in the remote workplace and enhance productivity.

Trust your employees and increase flexibility

Remote working relies heavily on accountability and ownership of employees, and they both require an immense degree of trust.

Greater visibility between senior leaders and junior members

Navraj Singh Makkar, Partner and specialist in Org Design and the Future of Work  at Korn Ferry, says one thing they are seeing is greater visibility between senior leaders and the most junior members of the team.

Organisations are flatter: it’s easier to get everyone together on a Zoom call to hear from the CEO than get everyone into the CEO’s office, he says.

“But the ad hoc interactions with senior staff that shape a graduate’s career are less likely to happen. Hence for a leader it is important to make non-work-related conversations and mentoring a conscious part of their daily accountability,” he adds.

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