Understanding Queues in Dynamics 365 Customer Service (refresher)

What are Queues? Queues are containers to store, organize, prioritize and monitor the progress of work items or queue items. Which entity/table can be enabled for the queues? All customizable entities can be enabled for queues. Below we are enabling it for the lead entity. Enabling it for the lead now allows lead records to … Continue reading “Understanding Queues in Dynamics 365 Customer Service (refresher)”