Microsoft Dynamics 365 Training Insights, Session 10: Retail

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Welcome to Microsoft Dynamics 365 (D365) training insights series. In our tenth session, we will be providing training insights on retail. We will cover the audience, content, timing, nature, and approach to this training and finish with a quick tip. You can see the full article series here.

Retail training is one of the most challenging tasks in D365 projects. Most retail functions, found in Dynamics 365 Commerce, are used by a large and diverse user base spread across multiple retail stores. More importantly, these learners are in direct contact with the customers daily. The retail operations are then managed by a central group based in the headquarters where the inventory and replenishment decisions are made. Typical learners are the retail store staff including managers and clerks as well as the headquarter staff that manage the end-to-end retail network.