Need your help for my thesis on CRM

Dear CRM experts,

I come to you today as I am currently writing my master thesis on the future of CRM software.

Following several interviews, I have been able to draw theories on the future of CRM, and now need your help to refine my research.

You will find below the link to a short survey: (5 minutes)

https://forms.office.com/r/XwgpYfjHA2

I would greatly appreciate your insight as you could provide what I lack in matter of years of experience !

I thank you by advance for your participation and would be delighted to share my research once my thesis completed if it raised your interest.