Improving Customer voice feedback quality with Ranking, Likert, Net Promoter Score & Copy Question with Customer Voice in Dynamics 365

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Introduction

One of the finest feedback products of Microsoft is Customer Voice that is integrated with Dynamics 365. It not only improves the quality of the product by taking valuable feedback from customers but also enhance the productivity of the team by monitoring the feedback given by the customer.

There are some new options available in Customer Voice that we thought you should know, they are listed below with explanations:

1. Ranking: It allows users to add multiple options and the customer can rank the products/other options while filling up the feedback.

To add the Ranking as a question, you need to click the ADD NEW icon (+) > click Dropdown > Select Ranking.

improve the customer voice feedback quality

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improve the customer voice feedback quality

2. Likert: It works to take the customer feedback for a different product which are already purchased or can vary as per business requirement.

To add Likert as a question, you need to click the ADD NEW icon (+) > click Dropdown > Select Likert.

improve the customer voice feedback quality

You can add the new option using the + icon for rating at the top right corner of the grid.

To add the Menu/Product, you can use the + Add Statement option at the bottom left corner of the grid.

improve the customer voice feedback quality

Preview:

improve the customer voice feedback quality

3. Net Promoter Score: Nowadays, feedback like ranking the overall process out of 10 is very common.
To add the Net Promoter Score as a question, you need to click ADD NEW icon (+) > click Dropdown > Select Net Promoter Score.

improve the customer voice feedback quality

Preview:

improve the customer voice feedback quality

4. Copy Question: To save time in case there is a similar question with different options, the user can use the Copy Question option.

This option will copy the question exactly below the question where you hit the Copy Question button.

improve the customer voice feedback quality

Conclusion

Using Ranking, Likert, Net Promoter Score & Copy Question we can improve the customer voice feedback quality.

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