Force Sync Users from Azure AD to Dynamics CRM

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At times after assigning the appropriate license to the User / adding them to Azure AD Security Group associated with the environment, the users do not appear within CRM, or it takes long time for them to appear.

We can use the PowerShell cmdlet shared in the blog.

The same thing can be achieved using Force Sync User Action within Power Platform for Admins Connector (Preview)

https://docs.microsoft.com/en-us/connectors/powerplatformforadmins/#force-sync-user

We can make use of the template which uses the above action

https://us.flow.microsoft.com/en-us/galleries/public/templates/6e4162ca7afc48479e3ad1caadc6c1e6/force-sync-azure-active-directory-group-members-to-specified-cds-instance/

lastly from Admin Portal, we can also try removing Security Group from the environment, and adding it back, or adding removing the license from the user, which triggers the sync.

If nothing helps the last resort is to raise the Microsoft Support Ticket.

Dynamics 365

When an new Environment is created, it takes more than an hour or some times a day to sync users from Azure AD to CRM.

Through Power Shell cmdlets, we can sync user immediately.

Install Module Microsoft.PowerApps.Administration.PowerShell

Install-Module -Name Microsoft.PowerApps.Administration.PowerShell

Connect to Power Apps using any of these

  • User Name and Password
Add-PowerAppsAccount -Endpoint "prod" -Username "" -Password ""
  • Tenant Id, Client Id and Client Secret
Add-PowerAppsAccount -Endpoint "prod" -TenantID "" -ClientSecret "" `
-ApplicationId ""
  • Tenant Id, Client ID and Certificate Thumbprint 
Add-PowerAppsAccount -Endpoint "prod" -TenantID "" -CertificateThumbprint "" `
-ApplicationId ""

Get-AdminPowerAppEnvironment cmdlet gives list of environments available in Tenant, note down the environment name (guid) to which you want to sync the Users

Go to Azure Portal : https://portal.azure.com -> Azure AD -> Users -> note down the Object Id of the user you want to sync

Run the cmdlet in Power Shell

Add-AdminPowerAppsSyncUser -EnvironmentName <Guid> -PrincipalObjectId…

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