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Bottom Line: Cybersecurity CEOs’ lessons learned from navigating the pandemic provide a valuable framework for leading and growing a business through anxious, uncertain times.
How each cybersecurity CEO responds to the challenges of keeping employees safe, customers secure, and product release cycles on schedule while still achieving customer success – all virtually – provide valuable insights into leading a company during difficult times. Simon Biddiscombe, CEO of MobileIron, exemplifies the empathy all CEOs interviewed have for their employees’ welfare. “My first priority when the pandemic hit was to protect the health and safety of our employees, yet still maintain an “always-on business” for our customers,” Simon mentioned during a recent interview.
What made leading during the pandemic even more difficult was the exponentially increasing number of breaches and cyberattacks their customers are experiencing. McAfee Labs Covid-19 Threats Report found a 630% increase in cloud services cyberattacks between January and April of this year alone. The FBI estimates cyberattacks are up 400% due to the pandemic. As DevOps teams fast-track new features and releases, CEOs keep their virtual organizations cohesive and focused on the same goals.
The following cybersecurity CEOs provide their most valuable lessons learned leading through the pandemic:
Christy Wyatt, CEO of Absolute Software
About Absolute
Absolute is a leader in Endpoint Resilience solutions and the industry’s only undeletable defense platform embedded in over a half-billion devices. Enabling a permanent digital tether between the endpoint and the enterprise who distributed it, Absolute provides IT and Security organizations with always-connected visibility and Self-Healing Endpoint security.
“What are the most valuable lessons learned leading through a pandemic?”
There was a clear moment for us where we said, “What is our objective? What is the best response to this?” And the phrase that came out was, “How can we help?” We knew our primary focus needed to be helping our customers solve a massive problem, instead of monetizing this opportunity. Making this decision to come together as a mission-driven organization… that was so incredibly powerful.
Even as life was changing drastically between breakfast and dinner every single day and employees were navigating their own work-from-home journeys and trying to care for their families, what we heard was that this ability to contribute was the thing that they were hanging onto. They were able to say, “Listen, I’m getting up every morning and I’m helping organizations with something that’s really scary and unfamiliar.” And, they did remarkable things… these teams put themselves through so much to help our customers stand up remote work and learning environments essentially overnight.
I always say you don’t win the race when you’re in the race. It’s the training and the practice, and the talking,and the drills and the teamwork… which we had been working on long before the pandemic hit. So I think my biggest takeaway is that if you put in the training upfront and you focus on doing the right things, the right things will happen. And you really can achieve more than you thought you could.
Flint Brenton – President and CEO of Centrify
About Centrify
Centrify is redefining the legacy approach to Privileged Access Management by delivering multi-cloud-architected Identity-Centric PAM to enable digital transformation at scale. Centrify Identity-Centric PAM establishes trust and then grants least privilege access just-in-time based on verifying who is requesting access, the context of the request and the risk of the access environment. Centrify centralizes and orchestrates fragmented identities, improves audit and compliance visibility and reduces risk, complexity and costs for the modern, hybrid enterprise.
“What are the most valuable lessons learned leading through a pandemic?”
“Our customers and the people they serve are all going through rapid change. When you look at the concept of digital transformation, a lot of companies were struggling with that before the pandemic. Now we know that we can’t live without it. The role of the developer is more important than ever and they are driving innovation in a very different environment than they’ve ever experienced.
One of the most valuable lessons I’ve learned during the pandemic is that no matter what the obstacles are, people need connection. For a company like Centrify, that means we need to be connected to our customers intellectually, strategically, virtually and – eventually – physically.
An example of this was very clear recently, as we engaged in discussions with one of the world’s largest financial institutions to replace their existing password vaulting solution. They have a vision for where they want to be, how they are going to get there and how they are going to secure that transformation. But they need the right partner who not only has the technology capabilities and architecture for a cloud-focused, DevOps-drive, digitally-enabled enterprise, but also to understand their vision and be invested in their success.
So the CIO asked me to personally track the rollout of our product against their product enablement success and he was very interested in how our vision of Privileged Access Management will converge with cloud security, DevOps and other modern technologies and empower their vision and plan. Ultimately, he wanted connectedness. He wants a personal relationship built on understanding, honesty and accountability, even if that relationship can’t be forged and nurtured over a dinner or meeting in a conference room.
That’s the biggest lesson I’ve learned leading this year: that customers, employees, partners and peers want to be connected any way possible, even if they can’t do so in close physical proximity yet.”
Steve Havas, CEO of Evernym
About Evernym
Evernym is a pioneer in the field of verifiable credential technology, which gives individuals control over their digital identity and organizations the ability to trust and verify their data. Evernym builds and deploys self-sovereign identity solutions, with the technology and go-to-market resources powering the largest implementations of digital credentials in production.
“What are the most valuable lessons learned leading through a pandemic?”
The pandemic has been, to say the least, impactful on society and our business. The market changes have required ruthless listening to customer needs and absolute focus on delivering what’s needed today.
We’ve all anticipated a gradual convergence of the digital and physical worlds, but that timeline has been accelerated by the sudden rise in remote work/education and contactless identity verification. We’re fortunate that this is the future we’ve been building toward, although we would have never imagined many of the COVID-19 credential use cases that are now mission-critical for our customers. It’s certainly been a lesson in adaptability and prioritization.
Benji Markoff, CEO of Founder Shield
About Founder Shield
Founder Shield is a tech-enabled insurance brokerage, focusing on rapidly growing businesses that operate in emerging industries. As a broker, we have a unique perspective of protecting our clients against cyber threats and guiding them to recovery should their fall victim. We work with forward-thinking insurers using proprietary cyber risk management tools, while also offering the most innovative insurance coverage possible.
“What are the most valuable lessons learned leading through a pandemic?”
People say that fortunes are won and lost in times like these and it certainly appears that hackers & social engineering fraudsters have gotten that memo. Over the past 6 months, we’ve seen an increase in both hacking and social engineering attacks on clients of all shape and size $5M Revenue to $500M revenue. The reports suggest that working from home has only increased vulnerabilities of company networks (or lack thereof as employees use home networks) and the ability to induce fraudulent payments from employees who might not be able to lean over to a coworker to fact check a fishy invoice. The valuable lesson? Do a cyber audit and make sure you’re training your team on spotting social engineering and phishing scams.
Anand S – CEO at Gramener: Insights as Data Stories
About Gramener: Insights as Data Stories
Gramener is a data science company that helps solve complex business problems with compelling data stories using insights and a low-code analytics platform. We help enterprises large and small with data insights and storytelling by leveraging Machine Learning, Artificial Intelligence, Automated Analysis and Visual Intelligence using modern charts and narratives (NLG). Our Gramex platform is a low-code framework to rapidly build engaging data solutions across multiple business verticals and use cases. Our products have empowered CXOs, Chief Data Officers, Scientists, Business Analysts and others save millions of dollars by making an impact on revenue and decision making. Gramener was founded in 2010 and has over 325+ clients worldwide, 200+ employees and 5 offices globally including the United States and Singapore.
“What are the most valuable lessons learned leading through a pandemic?”
As an SMB we leaned more towards cost optimization over premium cybersecurity tools and services, resulting in ring-fencing our office infrastructure more. Due to COVID-19, when we moved 100% remote, our cybersecurity controls fell short to defend us against external threats. We had to extend the security protocols like moving all work to Virtual Desktop Infrastructure (VDI), strengthen VPN tunnel security, implement 2FA for all logins, opt for more security services from our Cloud service provider.
- We accelerated digitization across operations and increased spending in Cloud security and production application security. We are revisiting our current approach and playbooks for cybersecurity.
– We are evaluating the current 3rd party service providers offering and reevaluating if they still have same level security controls in place at their end
- We are conducting an accelerated implementation of Data Security protocols across the organization and not just on client specific projects. This includes updates to Information Security Policy around Data classification, Data tracking and protection.
- With 100% remote operations, we are moving to VDI for all production and critical services. This means access to all data is through dedicated VPN Tunnels only. This is to mitigate any exposure to data from folks working at home.
– Our Virtual Desktop Infrastructure allows our IT teams to protect client sensitive data to a restricted cloud environment. All the tools and 3rd party cloud services required by our team members to perform their tasks are provided in the VDI. No data can be extracted or moved from VDI instances.
– All internal company data around operations, team members, Intellectual Property are a prime target for cyberattacks and ransomware. We have moved to a secure VPN tunnel architecture for all our team members to access company internal systems. Earlier this was restricted to a small group of functions. By mandating access via secure VPN tunnel our IT team has centralized visibility of all traffic across the network and can intervene quickly against any potential threats.
- We are mandating 2FA. Earlier employee convenience led to not mandating 2FA for all our services. Now 2FA has been made mandatory across all services.
- In order to optimize costs, we are consolidating tools used in the organization to identify overlapping functionalities and getting rid of those which are no longer required.
Apu Pavithran, founder and CEO of Hexnode
About Hexnode
Hexnode MDM is the award-winning Unified Endpoint Management platform from Mitsogo Inc. The company has been helping organizations in over 100 countries to stay agile and competitive in an increasingly mobile world. Mitsogo Inc. is a leading provider of Endpoint Management and security solutions. From SMBs to Fortune 500s, enterprises of all sizes have leveraged Mitsogo’s prowess in device management to drive business productivity and compliance. Mitsogo’s solutions adapt to the most complex of business environments.
“What are the most valuable lessons learned leading through a pandemic?”
Navigate the path, trust your crew
Being a CEO, as lucrative as it may seem has its own little big challenges, for example, they don’t tell you that there are no off days. There are always thousands of choices to be made and tons of pathways to be chosen, but the absolute worst thing comes when we face an uncertainty that was never on the radar.
And when the pandemic hit, the team needed support more than ever, I had to switch through the roles of commander in chief, therapist, cheerleader and even at times a babysitter. After all, you have to be the rock for your employees, or else it shows. But fortunately, I was so lucky to be surrounded by like-minded people who are as passionate as the founder about our business and customers.
We had to establish a fully remote work landscape and it was not what we would have expected, it was at a time when everyone was very insecure about COVID-19. People were worried about their safety, the safety of their families and work started to slip into second gear, some of us were even having mental breakdowns. It was time to be the person that the team could look up to.
“Customer is king”, is a tired old saying but that is what Hexnode live by, we had a commitment towards our clients, so we had to provide uninterrupted service for them rain or shine. So, we made a decision that would be deemed “mad “from a financial standpoint.
We rented out hotel rooms and made guesthouses for each of our employees around the globe and ran security and screening protocols equivalent to that of hospitals. Soon the stress levels were back to normal and the team started to enjoy the atmosphere. Productivity became better than pre-COVID levels.
As a leader, your team should be able to trust that you’re going to do everything in your power to navigate them through this tough time. The greatest asset for every business is said to be “finding the right staff”, but I would say it is “how you create the right staff”. The most valuable lesson l learned during this pandemic is “When the crew is great you just have to navigate, they will pull through all the tides and storms coming your way. They always do”.
Brad Wiskirchen, CEO, Kount
About Kount
Kount’s Identity Trust Global Network delivers real-time fraud prevention and account protection and enables personalized customer experiences for more than 9,000 leading brands and payment providers. Linked by Kount’s award-winning AI, the Identity Trust Global Network analyzes signals from 32 billion annual interactions to personalize user experiences across the spectrum of trust—from frictionless experiences to blocking fraud. Quick and accurate identity trust decisions deliver safe payment, account creation and login events while reducing digital fraud, chargebacks, false positives and manual reviews.
“What are the most valuable lessons learned leading through a pandemic?”
Open, honest, fearless communication. The Kount team has lived by this motto for more than a decade and never before has it been more tested and more relevant than in navigating the events of 2020. From moving our entire team to remote work to quickly pivoting to help our eCommerce businesses handle dramatic changes in transaction volume, it’s essential that our team communicate at the highest levels. As the impacts of the pandemic are often deeply personal, open, honest, fearless communication has empowered us to balance individual needs, customer needs and company needs while uniting us in our mission to do whatever it takes to stop digital fraud for our customers.
Simon Biddiscombe, CEO of MobileIron
About MobileIron
MobileIron is redefining enterprise security with the industry’s first mobile-centric security platform for the Everywhere Enterprise. MobileIron’s platform combines award-winning and industry-leading unified endpoint management (UEM) capabilities with passwordless MFA (Zero Sign-On) and mobile threat defense (MTD) to validate the device, establish user context, verify the network and detect and remediate threats to ensure that only authorized users, devices, apps and services can access business resources in a “work from everywhere” world.
“What are the most valuable lessons learned leading through a pandemic?”
As a leader during a pandemic, you must go above and beyond to provide your employees and customers with world-class service and support. My first priority when the pandemic hit was to protect the health and safety of our employees, yet still maintain an “always on business” for our customers. At MobileIron, we quickly enabled our employees around the world to work remotely. We also made it as easy as possible for our customers to issue more corporate-owned devices or enable a BYOD program to keep their employees secure and connected – whether they were working on the frontlines or at home. And we continued to innovate to meet the changing security needs of our customers and communities.
Overall, the pandemic has crammed years’ worth of change into a few short months and it will have long-lasting effects on how, when and where we work in the future. Work in the future will be very different to work in the past, which will present leaders with some challenges. However, it will also offer some significant opportunities to overhaul working practices and support employees who work from home with better collaboration and more intuitive access. The “Everywhere Enterprise” is not a passing phase, it’s the current reality and will continue to grow and expand as workers find new ways to be productive from anywhere.
Ward Osborne, CEO of Osborne Global Security
About Osborne Global Security
Osborne Global Security is a new player in the security space. They are challenging the stereotypes that come to mind when you originally think of security and replacing them with the ideas of trust, care and a shift in general security culture. This is a fascinating company to watch in the future.
“What are the most valuable lessons learned leading through a pandemic?”
As CISO’s for multiple companies through this pandemic, we have seen so much shift and change. There’s been borderline chaos in many companies – and chaos ALWAYS brings opportunity. For our clients, the ones we’ve worked with and developed mature, risk and capabilities based models for just this situation, they are thriving.
It’s interesting to see the world adapt to a virtual delivery model which we’ve been creating, living, evangelizing for 25 years. Our clients who may not have had the time or prioritization to develop those models and capabilities have taken a hit, but we continue to do what we do, which is develop and provide resilience and growth to our customers.
In a virtual and distributed world, Trust becomes a major factor in every conversation. If a customer can’t Trust that we are there to solve problems when things get tough, then they aren’t able to operate effectively knowing that someone has their back.
Our world has become physically disconnected, but the people and companies that deal with that challenge in a proactive and positive way will always thrive. We are here. Growing our tribe. Doing the next right thing and leading customers to success in the midst of all of this chaos and challenge.
Rodrigo Tumaián, CEO and Co-Founder of Prometeo
About Prometeo
Prometeo provides a single point of access to banking information, transactions and payments across multiple financial institutions in Latam. Inspired by PSD2 and with high security standards, Prometeo brings easy plug & play access to open banking, the future of financial services. Currently, Prometeo is connected with more than 30 financial institutions across 9 countries of Latam (including México & Brazil) and provides access to more than 45 APIs.
“What are the most valuable lessons learned leading through a pandemic?”
Prometeo was born with a very strong focus on cyber-security, so the pandemic had no effect on our operation. Our company grew up with the foundation of mobility and work flexibility, this forced us from the beginning to think about the best way to transmit data and protect mobile assets. So when the pandemic arrived, we were already providing remote access (VPN) to all our employees, limiting access by profile. We were already using two-factor authentication to access our services. We already had user nomination and record of the operations generated by our employees on our assets. I think if I had to mention what was the most valuable thing we learned from the pandemic, it’s that the direction we took from the beginning was worth it. We didn’t have to deal with operational issues to handle the high demand for digital products from customers, we just did it. So the pandemic for us strengthened another of our fundamental values, not to make security to be compliance, but to make integral security, both within our company and for our customers.
Jean Le Bouthillier, CEO of Qohash
About Qohash:
Qohash delivers advanced data classification and monitoring capabilities to protect your personal, health, corporate and financial data using transformational technologies such as machine learning and analytics.
“What are the most valuable lessons learned leading through a pandemic?”
2020 has accelerated digital transformation efforts and highlighted the need for advanced, lightweight data security capabilities. With enterprise employees working increasingly remote, data is flowing faster and in previously unimagined ways. Businesses realize that to keep up with the demands of clients and a digital workforce, data risk models need an update or risk jeopardizing the enterprise.
Qohash clients recognize that the employee Risk Score, a quantifiable measure of trust, mitigates the impact both of bad actors as well as busy, distracted employees.
Remote, digital work will be a part of enterprise operations for the foreseeable future. Organizations need to enable governance risk and compliance teams to better support this transition to Work From Anywhere [WFA] models where talent and business thrive.
Jean-Paul Smets, Founder and CEO RapidSpace
About RapidSpace
Rapid.Space is a cloud provider whose “approach is based exclusively on the use of free, fully auditable and reversible software, hardware and management procedures under open licenses. Thanks to a network of 228 points of presence, Rapid.Space has global presence including in mainland China. It covers similar features as the most sophisticated public cloud provider and introduces exclusive innovations such as industrial edge computing and private 4G/5G vRAN.
“What are the most valuable lessons learned leading through a pandemic?”
“Rapid.Space learned during the pandemic how to formalize its management procedures and remotely setup points of presence. Thanks to Augmented Reality and smart glasses, Rapid.Space team in Europe and Americas could setup remotely its points of presence in mainland China and Taiwan without having to travel by air plane”.
