Microsoft adds shopper ratings and reviews for Customer Voice with Wonderflow integration

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Microsoft is touting a new integration between customer experience platform vendor Wonderflow’s ratings and reviews data to enhance the direct customer feedback surveys of Dynamics 365 Customer Voice.

In a demo video, Microsoft shows how data gathered and analyzed by Wonderflow from public-facing reviews can be posted in Customer Voice dashboards alongside the inflow of data gathered via the Dynamics 365 product’s more typical user surveys.

In announcing the Wonderflow integration, Microsoft product marketing manager Brock Brames wrote: