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Today, organizations move at a supernatural speed and your company’s ability to do the same with constancy and universality is critical to accelerate growth. Thus your Enterprise Resource Planning (ERP) solution (such as Microsoft Dynamics 365) must not only integrate and optimize basic functions – financials, supply chain, operations, reporting, manufacturing and HR – but also harness artificial intelligence, also known as AI, to maximize customer interactions by:
- unifying cross-departmental data
- integrating operational functionality to benefit customer experience
- generating real-time live analysis for best decisions
Beginning of April 2020, Microsoft launched hundreds of awaited Artificial Intelligence (AI)-driven enhancements to fuel the next generation of customer-centric engagement. “The ‘AI’ bits in these new features and apps come from several existing Azure AI services that Microsoft currently offers,” reports ZDNet’s Mary Jo Foley. Microsoft Business Applications President James Phillips says, “… these new capabilities expand a fast-growing set of applications powered by AI-driven insights, and further propel our vision to empower every organization to unify data across the business and use it to power personalized customer experiences and processes.”
At TMC we believe these 3 AI-powered updates will revolutionize how quickly big data can inform actionable insights which all departments can use in tandem to provide the best customer experience at every touch point. This is Digital Transformation!
1. AI Encourages Data Unification
Product Updated: Microsoft Dynamics 365 Customer Insights, Microsoft’s Customer Data Platform (CDP)
Benefit: Overcome cross-departmental roadblocks that prevent shared data through real-time customer profile updates using unique proprietary and third-party data connections including firm-o-graphics, market trends and product and service usage data.
2. Enhanced Customer Experience with AI
Product Updated: Microsoft Forms Pro
Benefit: With the ability to integrate this powerful enterprise survey tool, the valuable and often changing voice of your customer is shared across channels, allowing your organization to act on insights based on up-to-the-minute customer behavior.
3. AI’s Real-Time Analysis
Product Updated: Microsoft Azure Synapse Analytics
Benefit: Leverage enterprise and streaming data to improve customer data completeness to run high-speed analytical processing and build custom machine learning models. Dynamics 365 also connects to Microsoft Machine Learning devices to generate analytics and real-time live analysis of product and sales performance plus customer feedback.
Whether you’re looking to modernize your existing processes or to upgrade from your current software provider, TMC is a proven Microsoft Dynamics 365 Business Central Partner providing elite training, implementation, development and customization services. With over 350 current Microsoft Dynamics ERP clients and 1500 successful ERP implementations, we are proud to be a 17-year Gold Certified Microsoft partner and a Microsoft President’s Club member.
Visit our website’s solutions to learn more about our solutions in order to further your understanding of financial and business management systems. Team up with a certified Microsoft Gold Partner to make your migration to the cloud seamless. If you have any questions regarding Dynamics 365 or other ERP/CRM systems, you can contact us here.