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The COVID-19 pandemic has unfolded a crisis like situation and is disrupting IT systems like never before. The term “systems” include cloud, data, network, and other critical business processes that require quick redressal. Steps need to be taken for boosting system resilience so that outages can be mitigated and their ability to recover can be improved. This article discusses the most prominent challenges being faced by businesses during the COVID-19 crisis and steps for boosting system resilience.
Immediate challenges being faced by businesses:
- A major shift in the way of purchasing products – from physical to digital
- Employee productivity challenges due to the widespread practice of remote working
- Lockdown has badly affected the supply chain
- A significant change in customer touchpoints
- Lack of rigorous systems to access and take affirmative action on real-time data
- Security risk from bad actors who are always looking to hack systems and steal data
Here are 5 ways for boosting system resilience
1. Remote Working
Businesses should immediately enable remote working solutions for their employees at astonishing speed and scale. The first step is to help them adapt to it. This can be done by training them on how to conduct virtual meetings, important applications to stay in touch with their team 24/7, how to raise tickets if a technical error creeps in, etc. Businesses should also help employees in implementing virtual desktop solutions at their home.
Also Read: 4 Major Challenges of Remote Working
2. Use the power of automation
To mitigate the negative impact on systems quickly, businesses should implement automation wherever possible. It makes use of Machine learning and AI algorithms to do high-volume tasks. This frees agents to focus on more important issues such as building strong and long-lasting relations with clients.
3. Make use of cloud systems
Cloud systems can be of extreme help during the COVID-19 pandemic. They store business-critical data on the server that can be accessed from anywhere and at any time. They adapt according to the increase or decrease in traffic, deploy instant innovation, and work on the principle of the pay-by-the-brink model where prices fluctuate according to current demand.
4. Provide unhindered services
For boosting system resilience, businesses should immediately hire skilled resources and begin with the knowledge transition procedure. Also, they should quickly implement lean governance and engineering practices for supporting service continuity.
5. Implement rigorous cybersecurity measures
Due to the over-reliance on technology during the COVID-19 crisis, almost everything is being done online. This calls for serious data security measures as data-thefts and hacks have increased extensively. Recently, IT major Cognizant has been attacked by Maze ransomware and has lost sensitive information to hackers. To avoid this from happening, businesses should identify data security leakage points, implement a zero-trust model for multi cloud solutions, and brief employees and third parties about new cybersecurity threats and the damage they can cause.
Even before the COVID-19 pandemic, companies were struggling to build system resilience. The dastardly effects have only been exacerbated by the current ongoing crisis. It is time for businesses to build and prepare for long-term transformations that will boost system resilience in the times to come.
At Sage, we are home to world-class CRM, ERP and HRMS software that will make remote working a piece of cake, boost employee productivity, synchronize inter-departmental activities, and generate more profits. To know more about it, SMS SAGE to 56767. You can also write to us at firstname.lastname@example.org.
Disclaimer: All the information, views and opinions expressed in this blog are those of the authors and their respective web sources and in no way reflect the principles, views or objectives of Sage Software Solutions (P) Ltd.
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