User Review( votes)
Any organization cannot emphasize enough on how crucial User Adoption is for any system. With proper user adoption the teams are able to perform better and be in sync with the system updates. Since, tracking each and every individual in a system is not easy, there can be a collective unit where these updates are recorded. Dynamics 365 CRM is such a system which needs close monitoring and administering of user actions. In order to make this possible we have a robust app User Adoption Monitor (Preferred App on Microsoft AppSource) which works with both on-premise as well as online.
As the name suggests, this app monitors adoption of Dynamics 365 CRM by users and track their actions. The managers can track the CRUD actions along with few more custom actions. At any given time, if there is proper user adoption of Dynamics 365 the business can perform better and strategize to grow the Sales.
With User Adoption Monitor, this is taken care of and top performing team members are also tracked with the help of leaderboards. Let’s walk through how User Adoption Monitor helps in tracking user adoption:
Actions are Create, Read, Update and Delete is tracked with the help of User Adoption Monitor. Apart from these actions other actions like login, set state, form open and others are also tracked.
CRM Adoption Tracking
With the help of User Adoption Monitor managers can also track the adoption of CRM by various users by monitoring its usage through team members for various web activities performed by them manually.
The monitoring can be customized for selected entities and also for chosen activities by the CRM users. This can be done for the actions and entities required as per business necessities.
The tracking is stored in CRM in a user friendly form which can be seen by the managers and also can be reported with the help of OOB charts or SSRS reports.
Tracking Summaries Periodically
The managers have the liberty to choose the period for which they want to track the actions. This can be done daily, weekly or monthly and customized as per business requirement.
The top performing employees or users can be tracked from the Leaderboards and performance dashboards to list out key metrics.
As we saw, with the help of User Adoption Monitor performance of the team can be tracked and proper training modules or appreciation can be provided for the team as per their performance.
For more on how User Adoption can help your business, email us at firstname.lastname@example.org.
Till then, happy tracking!