User Review
( votes)Learning path configured for one of our customer instances started giving the error that CRM organisation is not configured to open Learning path tool:
The configuration which we verified and performed are mentioned below:
1. Settings –> Administration –> System Settings. On the General tab, Set Enable Learning Path = Yes and Enable Learning Path Authoring = Yes.
2. After that, for individual user Enable/Disable by Settings -> Opt out of Learning path/Opt In of Learning Path.
3. In Office 365 Admin portal ,
Groups -> Selected Learning Path Authors -> Members ->Clicked on Add Members button at the top -> Selected the users
This did not solve the problem for us. So, we ended up contacting MS support.
Solution Given by MS Support:
Unser Settings-> Administration-> System settings.On the General tab, click on No for Use Custom Help for Customizable entities.
This worked and I was able to operate Learning path.
Hope it helps and happy 365ing!
Any problem in CRM – end user,Microsoft partner or an individual?
Problem Area – Technical, Functional, Training, Development or consulting?
I am here to help, get in touch here: Click here
ABOUT THE AUTHOR:
Twitter: https://twitter.com/msdynamicsblog
LinkedIn: https://www.linkedin.com/in/deepesh-somani-00296932
Google Play Store:
https://play.google.com/store/apps/details?id=com.dynamicsofdynamicscrm.msdynamicsblog&hl=en
