Author: alex.chau@getreach.hk

As we get into the new year, it’s time to explore the most pressing trends shaping the CRM space. From advancements in artificial intelligence to the evolution of social …

Dynamics 365 Customer Engagement is a powerful suite of tools that helps you streamline processes and automate workflows through effective customer relationship management (CRM) capabilities. These tools streamline operations …

The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this feature, we can identify …

Today’s customers expect simple, fast, and digital experiences at every stage of their buying journey. One of the most significant slowdowns in many sales processes is the back-and-forth required …

As Dynamics 365 CRM continues to evolve, Microsoft frequently introduces new settings and features that streamline configuration and make the platform more customizable for developers and administrators alike. One …

Software as a Service (SaaS) offers cloud-based solutions that eliminate the need for costly hardware setups and complex maintenance needs. It has received widespread adoption without showing any signs …

Making data-driven decisions in today’s competitive business landscape is no longer an advantage but a necessity. Acumatica, a leading cloud ERP solution, empowers businesses to visualize and analyze data …

Key takeaways: Commerce anywhere is a business strategy that allows customers to make purchases seamlessly across any channel. Cloud ERP and Commerce anywhere are a powerful combination that can …

Upgrading from basic accounting software to a full ERP system can be a game-changer for business efficiency and growth. However, getting leadership on board can feel like an uphill …

    Customizing directly in a Power Platform Production environment can feel like juggling flaming torches while riding a unicycle! The thrill of making immediate improvements is undeniable, but …