User Review
( votes)Join our team at Western Computer for an exclusive event on Thursday, April 17th, 2025, at 12 pm PT / 3 pm ET, where you’ll get an early look at the groundbreaking innovations coming to Microsoft Dynamics 365 Sales, Customer Service, Marketing, and Customer Engagement in the highly anticipated 2025 Release Wave 1. Now is your opportunity to witness firsthand how the latest AI-driven enhancements, automation capabilities, and user experience improvements will enhance the performance of your sales, service, and marketing teams, enabling them to work smarter, faster, and more efficiently than ever before.
At Western Computer, we’re excited to offer you a sneak peek at the newest features and innovations designed to transform how organizations engage with their customers. With an emphasis on AI, automation, and seamless integrations, this release promises to deliver powerful capabilities that will significantly enhance your team’s productivity and customer engagement strategies.
What To Expect from the 2025 Wave 1 Customer Engagement Release
Here are some of the highlights you can expect to see:
Wave 1 Sales Copilot Enhancements for Dynamics 365
Enhancements to Sales Copilot will benefit sales teams with more intelligent automation and predictive insights. By leveraging AI-driven capabilities, Sales Copilot will enable your team to identify the most promising opportunities and automate routine tasks. This feature will allow sales personnel to focus on building relationships and closing deals more effectively, improving overall productivity.
AI-Driven Lead & Opportunity Scoring in Dynamics CRM
Forget sifting through endless lists of leads and opportunities. The new AI-powered Lead & Opportunity Scoring feature will help sales teams prioritize their most valuable prospects. By analyzing customer behavior and historical data, AI will recommend which leads will most likely convert, ensuring that sales teams focus their efforts for the highest impact.
Advanced Customer Journey Orchestration
Marketing teams can look forward to Advanced Customer Journey Orchestration. This feature streamlines the creation of marketing campaigns through automated, AI-driven workflows. It helps marketers better understand their audience, craft personalized experiences, and nurture customer relationships with highly targeted, data-driven campaigns.
Real-Time Customer Sentiment Analysis for Dynamics 365 Sales
This exciting new feature will give customer service teams deeper insights into customer interactions. By analyzing customer communications in real time, BI can provide immediate feedback on customer sentiment. This will help service agents better understand customer emotions and respond appropriately.
New Case Management Features
When it comes to managing customer service cases, speed and accuracy are paramount. The New Case Management Features are designed to expedite issue resolution with AI-powered recommendations and automation. These tools help service teams manage cases more effectively by automatically suggesting the best action. Reducing resolution times and improving overall customer satisfaction.
Improved Forecasting & Pipeline Management
Sales forecasting and pipeline management must be accurate. The Improved Forecasting & Pipeline Management feature utilizes AI and advanced analytics to provide more reliable sales predictions and a clearer view of revenue streams. This capability helps businesses make better-informed decisions, set realistic goals, and align their sales strategies with actual data.
Seamless Microsoft Teams & Copilot Integrations
Collaboration across departments is essential for success, and the Seamless Microsoft Teams & Copilot Integrations make that easier than ever. Sales, service, and marketing teams can now enjoy seamless communication and workflow integration between Microsoft Teams, Dynamics 365, and Copilot. Enhanced collaboration accelerates decision-making and fosters a more unified approach to customer engagement.
Get a Sneak Peek into Microsoft’s Roadmap for the Future
During this launch event, you’ll see Microsoft’s roadmap for Dynamics 365 CE, which focuses on upcoming AI innovations, automation improvements, and even deeper integration with Microsoft 365 and the Power Platform. You’ll also get an exclusive preview of how Microsoft continues evolving its solutions to meet the needs of modern businesses and drive even greater operational efficiency.
Why You Should Attend
Are you a decision-maker, team leader, or individual contributor? Attending this exclusive 2025 Release Wave 1 Launch Event will give you the knowledge and tools you need. You’ll learn how these new features can drive greater efficiency, improve customer relationships, and boost overall productivity within your organization.
Date: Thursday, April 17th, 2025
Time: 12 pm PT / 3 pm ET
Location: Online (Virtual Event)
Mark your calendars and prepare to dive into the future of customer engagement with us. We look forward to seeing you there! Need more information? Contact our experts at Western Computer.
By Western Computer, westerncomputer.com
The post Customer Engagement Release Wave 1 for Dynamics 365 CE: Live Webinar appeared first on CRM Software Blog | Dynamics 365.
