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( votes)When it comes to customer service, ensuring your processes are quick, accurate, and user-friendly is vital to ensuring buyers become repeat customers and positive word of mouth spreads to increase your business.
Dynamics 365 Customer Service is a powerful solution with a diverse set of features and functionalities that make it easier for your customer service agents to quickly respond to inquiries and have all the information they need at their fingertips so they are ready. Additionally, other capabilities in Customer Service also empower customers to answer their own questions through self-service portals that pull from your knowledge base or talk with AI-powered chatbots that can answer basic questions without having to transfer to a live agent.
Stoneridge Software has a dedicated team that is knowledgeable about Customer Service and the tools within it that you can use to make your customer experiences better. Let’s briefly dive into what solutions exist in this sphere and how they can help your customer service teams work smart and more efficiently for the benefit of your customers.
Boost Positive Brand Awareness and Keep Customers Happy with Dynamics 365 Customer Service
Dynamics 365 Customer Service is a comprehensive solution that enhances customer interactions by integrating AI-driven features with traditional support methods. The platform provides tools for case management, ticketing, and knowledge management, allowing businesses to handle customer queries across various channels like email, chat, social media, and phone.
It optimizes workflows, routes cases to the best-suited agents, and offers self-service options for customers. With real-time analytics and deep integration with other Microsoft products, it’s ideal for delivering personalized, efficient customer support.
Some of the core components of D365 Customer Service include:
- Case Management: Allows agents to manage customer issues efficiently by tracking and resolving cases from multiple channels like email, chat, and social media.
- Knowledge Base: Provides a centralized repository of helpful articles and resources for both agents and customers, ensuring consistent and quick resolutions.
- Omnichannel Engagement: Enables effective interaction across various communication channels, improving customer experience.
- AI-Powered Insights: Delivers real-time analytics and suggestions to optimize support and enhance customer satisfaction. This includes the new virtual agents builder in Microsoft Copilot Studio (formerly Power Virtual Agents)
Dynamics 365 Customer Service Content
Want to learn more about Dynamics 365 Customer Service? Visit the Stoneridge site.
From the Stoneridge Blog:
- Insights from Microsoft: Copilot in Dynamics 365 Customer Service
- Dynamics 365 Omnichannel for Customer Service: Elevate Your Customer Experience
- Customer Service and AI: Use Dynamics 365 to Foster Loyalty and Satisfaction
- How to Use Copilot Studio to Build Engaging Conversational Virtual Agents
- Use Dynamics 365 Customer Voice to Improve Connectivity
From the Stoneridge YouTube Channel
Dynamics 365 Omnichannel for Customer Service: An Overview
Mastering Dynamics 365 Omnichannel Features: A Step-by-Step Guide
How to Create Virtual Agents in Microsoft Copilot Studio
Customer Experience Thought Leadership Playlist:
- How to Stay Ahead of the Curve: Unleashing the Power of Digital Self-Service for Business Success
- How to Harness the Power of AI: Create Smarter Virtual Agents and Chatbots
- Boost Customer Satisfaction: Master the Art of Implementing a Powerful Ticketing System
Want to Get Started with Dynamics 365 Customer Service?
Get in touch with the team at Stoneridge Software! Our experts have a vast amount of knowledge about this tool and are constantly looking at features and functionalities within it to help you give your customers positive and memorable experiences.
The post Boost Brand Awareness and Improve Customer Experiences with Dynamics 365 Customer Engagement appeared first on CRM Software Blog | Dynamics 365.
