Help Needed: Beginner Resources for Learning CRM (English or Norwegian)

Hi everyone,

I'm looking to dive into Customer Relationship Management (CRM) and would love some guidance on where to start. I'm based in Norway, so resources in either English or Norwegian are great.

Specifically, I'm interested in:

Beginner-friendly courses – Any online courses or platforms that provide a solid introduction to CRM. Books – Recommendations for books that cover the fundamentals of CRM. Other Resources – Any additional materials like articles, forums, or YouTube channels that could be helpful.

I've done some basic research but would appreciate any personal recommendations or experiences you can share. Thanks in advance!