Seems like every other week there’s a new software/tool pitched to us to ‘revolutionize’ ourworkflow. How do you filter through the noise?

We're all bombarded with endless pitches on the "next best" software or tool that promises to streamline our operations, optimize underwriting processes, or enhance deal tracking. While I appreciate innovation, the constant influx can become overwhelming, especially when the day-to-day already involves navigating renewals, scrutinizing merchant statements, and ensuring efficient factoring of receivables.

On the operational side, vetting these platforms can be quite a task. Will this new software genuinely integrate with our CRM? Does it account for holdback percentages accurately, especially when adjusting for seasonality? And on the broker front, how does it assist in juggling ISO relations and keeping the commission flow transparent?

I recall a recent pitch about an AI-driven platform boasting predictive analytics for defaults. While intriguing, I found myself wondering about its real-world applicability, considering the uniqueness of every merchant's situation.

How do you effectively sift through the myriad of tools being presented to you? Any recommendations on criteria or benchmarks that have served you well in the past?

Cheers!

P.S: Also posted to r/MCAlegend but looking for an expert recommendation from here as well.