How to – Configure Voicemail in Omnichannel Voice Channel – Dynamics 365 Customer Service

For voice mail to work, make sure Unified Routing is provisioned. Next, we need to create a new Agent experience profile. Navigate to Agent Experience >> Workspaces and select Manage for Agent experience profiles. Create a new record. Add the users to it. One user can be part of only one Agent experience profile record. … Continue reading “How to – Configure Voicemail in Omnichannel Voice Channel – Dynamics 365 Customer Service”