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Congratulations! You’ve designed, built & delivered your Microsoft Dynamics 365 app to your team! You’ve handed off your documentation to the support desk, and empowered them to troubleshoot issues when reported by your users. But who is proactively monitoring the health of your Microsoft Dynamics 365 apps, and remediating errors before they become problems for your end users?
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights. There are many applications to choose from, including:
- Intelligent sales and marketing
- Proactive customer service
- Connected field service
- Modern finance and operations
- Connected commerce
These Microsoft Dynamics 365 applications work seamlessly together for a comprehensive solution that runs your entire business in the cloud. You’ll get a 360-degree view of your organization to uncover the real-time insights that bring better results.
How Can Microsoft Dynamics 365 Fail?
There are many different ways that automated processes can fail in a Microsoft Dynamics 365 app. Your workflows may get stuck or fail due to unanticipated data. Your outbound eMails may fail due to unavailable resources. These are just a couple examples of failures that are captured in your system event logs, which should be monitored on a consistent basis. Proactive monitoring is typically ignored, because it’s a heavy lift for any tech. It’s a repetitive manual process, which forces the tech to consume logs, then create a support ticket if remediation is needed.
How Does Beringer Monitor Microsoft Dynamics 365?
Beringer has automated the monitoring process for Microsoft Dynamics 365. This process is built on the Microsoft Azure platform, and consistently monitors all of our client’s Dynamics 365 apps for failures. If a failure is detected, this process will execute tier 1 remediation steps to solve the problem. If the problem cannot be automatically resolved, then it creates a ticket in our support ticketing system with a detailed list of errors. Our techs will be immediately notified of the issue, and will take steps to investigate and remediate.
We love to automate Microsoft Dynamics 365 solutions here at Beringer. We’ve been working with Microsoft Dynamics since its inception, and we’re always finding innovative ways to implement the latest tools and help automate business processes. Let Beringer help detect and fix failures in your Microsoft Dynamics 365 apps, before they become problems for your users.
Beringer Technology Group, a leading Microsoft Gold Certified Partner specializing in Microsoft Dynamics 365 and CRM for Distribution also provides expert Managed IT Services, Backup and Disaster Recovery, Cloud Based Computing, Email Security Implementation and Training, Unified Communication Solutions, and Cybersecurity Risk Assessment.
