Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service

The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this feature, we can identify patterns, make informed decisions, and continuously refine processes. To enable it to navigate to Customer Service Admin Center >> Customer Support >> Case Settings >> Case … Continue reading “Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service”