User Review
( votes)When comparing Acumatica vs Dynamics 365 Business Central, which do you trust more: flashy ads or real people with hands-on experience? The verdict is in—Acumatica is winning users over, and it’s not just hype.
Real business users, industry leaders, and trusted review platforms like G2 have spoken. Acumatica is easier to use, more customizable, and future-ready—qualities that make it the top choice for companies looking to scale and adapt. Meanwhile, Microsoft Dynamics 365 Business Central struggles to keep up, especially with product direction and user satisfaction.
In this blog, we’re diving into a head-to-head comparison between Acumatica and Dynamics 365 Business Central, based on real-world data and user reviews. From usability to support, we’ll break down why so many businesses are switching to Acumatica—and why you might want to consider it, too.
Acumatica vs Dynamics 365 Business Central— What the Numbers Say
With choosing an ERP, the numbers don’t lie. In a head-to-head comparison of Acumatica vs Dynamics 365 Business Central, users have made their preference clear. According to G2’s Winter 2024 Compare Report, Acumatica consistently outshines Dynamics 365 Business Central in the categories that matter most:
| Category | Acumatica | Dynamics 365 Business Central |
|---|---|---|
| Likelihood to Recommend | 90% | 75% |
| Product Direction | 95% | 63% |
| Ease of Use | 86% | 67% |
| Ease of Administration | 78% | 69% |
| Quality of Support | 83% | 76% |
Why This Matters?
These numbers reflect more than just ratings—they highlight actual businesses choosing Acumatica for its user-friendly interface, innovative product direction, and useful support.
In contrast, Dynamics 365 Business Central struggles with lower satisfaction with ease of use and future development. That’s a critical gap for businesses looking for an ERP that’s not just functional today but ready to grow with them tomorrow.
Acumatica users agree:
“The UI is so easy to use, and I love the dashboards and the upgrade process. Plus, they have 2 major releases each year.”—G2 Reviewer
Key Takeaway
If you’re considering Acumatica vs Dynamics 365 Business Central, the choice comes down to usability, future-readiness, and support. Acumatica’s numbers speak for themselves, showing it’s the ERP businesses’ trust to scale efficiently and adapt to changing needs.
Ease of Use: Intuitive ERP Shouldn’t Be an Oxymoron
ERP software is notorious for its steep learning curves, but in the battle of Acumatica vs Dynamics 365 Business Central, users have spoken loud and clear: Acumatica makes life easier.
With an 86% Ease of Use score on G2, Acumatica stands out as a user-friendly ERP designed for people, not just processes. Whether its intuitive navigation, customizable dashboards, or streamlined workflows, Acumatica reduces friction so your team can focus on what matters—running your business.
Microsoft Dynamics 365 Business Central, by comparison, lags with a 67% Ease of Use score, signaling it’s a more challenging tool to master and integrate into daily operations.
What Makes Acumatica So User-Friendly?
- Customizable Dashboards: Get insights immediately with dashboards tailored to your role and goals. Whether you’re tracking inventory, monitoring finances, or managing projects, Acumatica’s interface adapts to your needs.
- Simplified Navigation: Say goodbye to complicated menus and hello to workflows that make sense. Acumatica’s clean UI keeps things simple, ensuring your team can dive in without hours of training.
- Effortless Updates: Forget downtime nightmares—Acumatica provides two major releases each year, delivering new features and improvements without the hassle.
What Users Are Saying
“The UI is so easy to use, and I love the dashboards and the upgrade process. Plus, they have 2 major releases each year.”—G2 Reviewer
This sentiment resonates across industries. From small businesses to global enterprises, users consistently praise Acumatica’s commitment to making ERP simple, efficient, and approachable.
Key Takeaway
Choosing ERP software shouldn’t mean sacrificing ease of use. With Acumatica, your team gets a solution that works with them—not against them.
Innovation and Product Direction—Built for Tomorrow, Not Just Today
When investing in ERP software, you’re not just choosing a solution for today—you’re betting on the future of your business. And with Acumatica vs Dynamics 365 Business Central, the contrast in product direction couldn’t be more striking.
According to G2, 95% of users rate Acumatica highly for product direction, compared to just 63% for Dynamics 365 Business Central. That’s a vast gap, underscoring Acumatica’s commitment to innovation and its ability to predict and quickly adapt to business needs.
Why Acumatica is Future-Ready
From the start, Acumatica was engineered with a cloud-native design. In contrast to Dynamics 365 Business Central’s legacy origins, Acumatica offers superior scalability, real-time updates, and constant accessibility.
Two Major Releases Per Year: Acumatica consistently delivers feature-packed updates twice a year, ensuring your business always has the latest tools to stay competitive.
Customer Focused Development: User feedback drives Acumatica’s innovation. Whether it’s refining existing tools or rolling out entirely new capabilities, Acumatica listens and adapts to the needs of its community.
Where Dynamics 365 Business Central Falls Behind
As evidenced by its lower product direction score, Dynamics 365 Business Central often feels reactive rather than proactive. Its updates are slower to roll out, and businesses frequently report challenges in aligning the software with modern operational demands.
What Users Are Saying
“Having only been an Acumatica customer for less than a year, we’ve already seen improvements related to usability and efficiency enhancements that have made our jobs easier.” – G2 Reviewer
Acumatica grows with your business. Whether you’re expanding to new markets or managing complex workflows, Acumatica provides the tools and flexibility to keep up.
Key Takeaway
In the fast-paced world of business, innovation is non-negotiable. With Acumatica, you’re investing in a future-proof ERP that grows as your needs do—leaving Dynamics 365 Business Central struggling to catch up.
Customization and Integration—ERP That Adapts to You
Every business is unique, and your ERP system should reflect that. Acumatica sets the standard for flexibility, making it easy to adapt the platform to fit your exact needs.
With higher ratings than Dynamics 365 Business Central in customization, integration APIs, dashboards, and custom reporting, Acumatica empowers businesses to create workflows and tools that work their way.
| Feature | Acumatica | Dynamics 365 Business Central |
|---|---|---|
| Integration APIs | 89% | 78% |
| Customization | 86% | 74% |
| Dashboards | 86% | 77% |
| Custom Reporting | 85% | 73% |
Why Acumatica Stands Out?
- Rich APIs for Seamless Integration: Whether you’re connecting third-party tools or building your own applications, Acumatica offers robust APIs that make integration straightforward.
- Flexible Workflows: Automate processes and set up workflows that match how your team operates. Acumatica’s customization options mean you’re never forced into rigid templates.
- Acumatica’s advanced reporting tools provide financial dashboards and inventory insights, visualizing data to speed up and simplify decision-making.
Where Dynamics 365 Business Central Comes Up Short
Dynamics 365 Business Central has fewer customization options and more limitations on how you can tailor workflows. Many users report feeling constrained by the system’s design, making it harder to adapt the software to changing business needs.
What Users Are Saying
“Overall, Acumatica is helping us streamline and improve our processes so we can make intelligent, data-based decisions to grow our business.”—G2 Reviewer
Acumatica’s adaptability has helped businesses in industries as diverse as manufacturing, retail, and distribution build systems that truly work for them.
Key Takeaway
Your business is one of a kind, and your ERP system should be too. With Acumatica’s advanced customization and integration capabilities, you can create a platform that aligns perfectly with your goals, workflows, and plans.
Support and Community—You’re Never Alone
Even the best ERP system can present challenges. That’s why great ERP support isn’t a luxury—it’s a necessity. Acumatica not only delivers superior customer service but also fosters a collaborative network of users and partners who share insights and solutions.
According to G2, 83% of users rate Acumatica highly for support quality, compared to 76% for Dynamics 365 Business Central. This difference reflects Acumatica’s commitment to providing timely, effective, and personalized help.
What Makes Acumatica’s Support Stand Out?
- Responsive Help When You Need It: Whether it’s troubleshooting an issue or answering a question about functionality, Acumatica’s support team offers quick response times and helpful solutions.
- Partner Network and Community Engagement: Acumatica’s extensive network of certified partners ensures businesses receive local, personalized support. Plus, its active user community allows you to connect with peers and share ideas.
- Comprehensive Training Resources: Acumatica offers in-depth documentation, training videos, and user guides to empower your team to maximize the software’s potential.
The Dynamics 365 Business Central Experience
While Dynamics 365 Business Central provides a decent level of support, many users cite delayed response times and limited resources for self-service learning. And its partner ecosystem isn’t as robust or user-focused as Acumatica’s.
What Users Are Saying
“Overall, Acumatica is helping us streamline and improve our processes so we can make intelligent, data-based decisions to grow our business.”—G2 Reviewer
Acumatica users frequently highlight the value of its support team and community, underscoring the platform’s emphasis on partnership and collaboration.
Key Takeaway
When challenges arise, Acumatica ensures you’re not navigating them alone. From expert support to an engaged user community, Acumatica provides the resources and connections you need to succeed—putting it ahead of Dynamics 365 Business Central.
Bringing It All Together: Acumatica vs Dynamics 365 Business Central
Choosing an ERP system isn’t just a technical decision, it’s a choice that affects how your business operates, grows, and adapts to change. Both Acumatica and Dynamics 365 Business Central offer robust features, but the data speaks for itself: Acumatica consistently outperforms Dynamics 365 Business Central in the areas that matter most.
| Key Metrics | Acumatica | Dynamics 365 Business Central |
|---|---|---|
| Likelihood to Recommend | 90% | 75% |
| Product Direction | 95% | 63% |
| Ease of Use | 86% | 67% |
| Quality of Support | 83% | 76% |
| Customization | 86% | 74% |
Comparing Acumatica vs Dynamics 365 Business Central — Why Acumatica Is the Right Choice?
- A Customer Focused Vision: With a 95% rating in product direction, Acumatica’s roadmap reflects a deep commitment to delivering features and functionality that align with customers’ changing needs.
- Streamlined Usability: Whether it’s ease of use, administration, or reporting, Acumatica simplifies complex tasks so your team can focus on driving growth—not troubleshooting software.
- Scalable and Flexible: Designed with growing businesses in mind, Acumatica’s customization options, integration capabilities, and internationalization support make it an ERP system you’ll never outgrow.
Don’t Just Take Our Word for It
“The UI is so easy to use, and I love the dashboards and the upgrade process. Plus, they have 2 major releases each year.”—G2 Reviewer
“Having only been an Acumatica customer for less than a year, we’ve already seen the improvements related to usability and efficiency enhancements that have made our jobs easier.”—G2 Reviewer
Take the Next Step
Is your ERP helping your business thrive, or just survive? Switching to the right ERP system can revolutionize how your business operates. Acumatica isn’t just a platform; it’s a partner in your success, helping you work smarter and plan for the future with confidence.
Comparing Acumatica vs Dynamics 365 Business Central— Next Steps
Ready to experience the Acumatica difference for yourself?
- Watch our interactive Acumatica demo or schedule a personalized one-on-one demo with our experts.
- Learn More About Acumatica.
The post Why Businesses are Choosing Acumatica Over Dynamics 365 Business Central: The People Have Spoken appeared first on ERP Cloud Blog.
