Move from Outbound to Real-time: A training course to help you transition

Outbound Marketing is being removed from Dynamics 365 Customer Insights – Journeys

Microsoft announced that the Outbound marketing module will be removed from Dynamics 365 Customer Insights – Journeys on June 30, 2025. This means that the Real-time journeys module will be the only workplace for app users, and it has been the default area for new environments for a while now.

Anyone still using Outbound marketing is advised to begin your transition soon so that you are completely switched over to using Real-time journeys before the removal date.

We can’t say we didn’t see this coming. Microsoft has been encouraging us to use Real-time journeys since its addition to the app in 2021, and they have long made it clear that their focus was on development in that module and deprioritizing Outbound.

Need help moving to Real-time Journeys? We’ve got you covered

The Outbound module was the default work area in the Dynamics 365 Customer Insights – Journeys app (formerly Dynamics 365 Marketing) for a long time, so it’s understandable that there may be apprehension about this removal and required transition. But we are confident that this will be a beneficial move, and Microsoft is working to make it as easy as possible. The interface and many aspects of Real-time (like the email and form designers, contact records, etc.) will be familiar so that you can jump into using the app without having to relearn foundational skills or navigation. This leaves you open to considering the new functionality available in real-time, visualizing how your content can better serve and reach your customers, and adjusting/recreating content accordingly.

To help your migration, Microsoft has created Transition FAQs, transition resource documentation, and even a transition playbook.

Yet, with all that, you may want additional guidance and assurance that you’re completing all the required steps to ensure that the move does not interrupt your regular marketing efforts.  

We created an on-demand training course on our learning platform to help our clients make this move, and we decided to open it up to anyone who wants additional help transitioning. The course includes text and video content and additional compiled resources for all the key functionalities and content you’ll need to consider during the move. You can read more about this class and sign up for it by heading to our website.

What is Syvantis Learn?

Syvantis believes that excellent, comprehensive training is the key to getting the most out of your business systems, so we created Syvantis Learn. We offer courses for a variety of job roles and skill levels via long-form, on-demand courses (like this one!) and short weekly training called Fast Classes. Whether you’re a new employee going through onboarding or an administrator, these courses are packed with skill-building discussions of the system that will benefit you.

We offer training across Dynamics 365 Apps, including Dynamics 365 Sales, Customer Insights – Journeys (formerly Marketing), and Business Central. Feel free to peruse our ever-expanding Course Catalog.

This course is free for clients and non-clients alike, though most of our other courses are client-exclusive.

How to access this course

Because this class is free to anyone, all you need to do is create a Syvantis Learn account (which is also free!).

When you sign up for a Syvantis Learn account, you’ll get access to our current and past Fast Classes and our complementary on-demand courses, which will include this one.

Want more from Syvantis?

If you want regular product updates and notifications about other training opportunities and events, sign up for Syvantis’ monthly newsletter. We’ll let you know about upcoming Fast Classes, new on-demand courses, webinars, release wave updates, and more.

The post Move from Outbound to Real-time: A training course to help you transition appeared first on CRM Software Blog | Dynamics 365.