Seeking a feature rich CRM

So i am working with our communications and media team to help them find a CRM solution that will also double as a pseudo ticketing/request platform.

The media team needs the standard functions of a CRM as well as

• integration with Outlook and Teams
• Gantt board to keep track of tasks and projects
• a dashboard to see a high level overview of work, tasks, and assignments
• a way for customers to put in requests
• Automated workflows
• etc

I have been scouring the internet for a tool like this and it seems we may be forced to buy two platforms to host and manage these needs.

If there is one you know about that can do all these things and more, please let me know.

Thanks