Non-Sales/Marketing focused CRM for a small business?

Any idea if a small CRM exists for tracking this type of info? SF does it all, but is pricy and focuses a lot of energy on sales which is not needed for this use case.

Core Customer Tracking Needs: person contact list, organization contact list, org hierarchy concept, plus a lot of custom fields associated to either persons or organizations.

Customer Product Tracking Needs: which products did the customer purchase, when, plus a lot of custom fields

Bonus Stuff:

• tracking of contracts. meta data about contracts, not actual documents so things like when was the contract signed, what type was it, effective dates, etc.
• support ticket system
• custom stuff. similar to custom objects in SF where you build custom fields to track whatever data you need