{Do you know} Control how fast customers can enter a journey on Dynamics 365 Customer Insights

Today I am going to share my thoughts on control how fast customers can enter a journey on Dynamics 365 Customer Insights.

Let’s get’s started.

In Dynamics 365 Customer Insights. You can now control how quickly customers enter a journeys using journey rate limiting.

Here’s how it works:

1. Rate Limits: Set a rate limit to spread out the number of customers who begin your journey over time. You can configure rate limits per day or per hour.

2.Days of the Week: Choose specific days of the week when customers can enter the journey.

3. Segment-Based Journeys: Note that rate limits apply only to segment-based journeys, not trigger-bases ones.

For example: If you’re sending messages to your entire customer base with a call to action, You can avoid overwhelminf downstream operations by slowing down how fast customers enter the journey. This prevents thousands of simultaneous phone calls to your help desk, ensuring a better customer experience.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)

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