Write an email (Copilot) in Dynamics 365 Customer Service

Using the Write an email functionality of Copilot in Dynamics 365 Customer Service, the agents can quickly create responses, which they can use for their email. To enable it navigate to Customer Service admin center >> Agent experience >> Productivity >> Copilot help pane (Manage) Check the For email option and save. We can see … Continue reading “Write an email (Copilot) in Dynamics 365 Customer Service”