{How to} turn on unified routing in Dynamics 365 Customer Service

alex.chau@getreach.hk September 27, 2023 CRM News No Comments

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Hello Everyone,

Today i am going to show how to enable unified routing in Dynamics 365 Customer Service.

Let’s get’s started.

Login into Dynamics 365 and choose the Customer Service Admin Center App.

Turn on the Unified Routing = ON

For more information about the benifits and prequisites click Here

That’s it for today.

I hope this helps

Malla Reddy Gurram(@UK365GUY)

#365BlogPostsin365Days

About The Author

alex.chau@getreach.hk