User Review
( votes)Hello everyone,
I find myself in a bit of a bind. I'm searching for a robust CRM for our car dealership, but I'm having difficulty finding one that fulfills all of our requirements. I hope some of you can point me in the right direction.
First off, we need a CRM that incorporates a central board/wiki feature. This would act as a hub where our users could find the latest updates, check out recently updated files, and more. The goal is to keep everyone on the same page and make sure important information is easily accessible.
Secondly, the CRM needs to enhance our sales process. We want our sales team to efficiently manage leads, track their interactions, and provide them with the tools they need to close more deals.
Furthermore, we're looking for a CRM that has robust customer service capabilities. It should enable us to log service appointments, handle customer complaints, and provide an overall superior customer experience. The ability to seamlessly integrate order management and delivery planning functions is also crucial. We want to streamline the process of selling, planning, and delivering cars to our customers.
Lastly, a good chat function is a must. We want our team to be able to communicate effectively with each other, as well as with customers, in real-time.
Now, I'm sure there are CRMs out there that can do one or two of these things well, but finding one that can do all is proving to be quite a challenge.
So, does anyone have any suggestions? Have you used a CRM that you think could meet these requirements? Any advice you could provide would be greatly appreciated.
Thank you in advance for your time and input!
submitted by /u/stuffe23
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