connecting inbound calls/texts/emails into CRM

I originally had this idea while supporting my brother's construction biz…I'm building an app that will

a) use AI to automatically reply to inbound texts/emails/calls from new clients + queue up the follow up appointment
b) then organize those conversations into a CRM-like container, so you'd never need to manually enter any client info
I'm building this with a small, owner/operator business in mind, but curious to hear your thoughts about this