Enhanced Case experience – Full case form – Dynamics 365 Customer Service

Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the agent. To enable it, navigate to Customer Service Admin Center >> Customer Support >> Case Settings >> Enhanced case experience (Manage) Enable the options – Here we have enabled the Full case form experience. … Continue reading “Enhanced Case experience – Full case form – Dynamics 365 Customer Service”