Fixed – Automated messages not working in Voice Channel – Dynamics 365 Customer Service

Recently we were facing an issue with a customized automated message that we had configured for one of our voice channels. The message was not getting played and in fact, the default message was also not getting played for our customer. After some testing, we realized it was because the message had a “&” character … Continue reading “Fixed – Automated messages not working in Voice Channel – Dynamics 365 Customer Service”