Install Voice Channel in Omnichannel – Dynamics 365 Customer Service

Make sure all the prerequisites are in place – https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license#prerequisites Login to Power Platform Admin Center >> Environments https://admin.powerplatform.microsoft.com/environments Select Resources >> Dynamics 365 apps Select Manage for Omnichannel for Customer Service – Telephony It will open Dynamics 365 Administration Center | Omnichannel page Click on Add environment Select the required environment and click on … Continue reading “Install Voice Channel in Omnichannel – Dynamics 365 Customer Service”