CRM comparison by Gartner

Gartner annually makes a Magic Quadrant, where it analyses different CRM systems (Salesforce, Microsoft, SugarCRM, Zoho, Hubspot etc.) depending on how they response to market needs with new updates, innovations and features comparing to competitors.

I made a video on YouTube: https://youtu.be/A4NFPiz9_kY where I gathered all of that information and also pros and cons of different CRM systems. I hope it helpes you to choose the right one for your needs